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Unfortunately, due to the player’s lack of response jest to the team’s inquiries, the complaint could not be investigated further and was subsequently rejected. The player from Australia had her winnings cancelled by HellSpin Casino after she submitted a withdrawal request, due jest to allegedly betting a larger amount than was permitted. She had argued that she only wagered larger amounts once the wagering requirements had been met. The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet to jego through, which she perceived as a trap. Despite our attempts jest to mediate, HellSpin Casino had not responded owo our communication efforts.

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• The casino had required him owo play slots to meet deposit wagering requirements, which he had found unfair.
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You won’t be able to withdraw any money until KYC verification is complete. Just jest to let you know, transaction fees may apply depending pan the payment method chosen. You earn 1-wszą comp point when you bet dwa.pięćdziesiąt CAD, which you can stack up jest to increase your level in theprogram. The higher your level, the more nadprogram credits and free spins you enjoy. Once a cycle resets, the comp points (CP) accumulated are converted owo Hell Points. 350 Hell Pointsamount jest to 1.25 CAD, and this also comes with a 1x wagering requirement.

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• Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading jest to frustration with the process.
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The complaint was marked as unresolved since the casino did not respond jest to the complaint thread and had not provided sufficient evidence. The issue państwa resolved successfully żeby our team, and the complaint państwa marked as ‘resolved’ in our system. The player from Georgia had reported an issue with a withdrawal request and an unexpected account closure. He hadn’t requested the closure and had received conflicting reasons from the casino for the action.

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Despite having provided all the necessary information and documents, her withdrawal requests had not been processed. However, the casino initially failed to respond, which led jest to the complaint being marked as ‘unresolved’. Later, the casino reopened the complaint, stating that they had processed the player’s withdrawal. Unfortunately, without confirmation from the player about having received her winnings, we had jest to reject the complaint. The player from Austria had deposited money using her husband’s phone bill and won 600 euros.

The player from Quebec deposited $300 and won $9,097 at Hellspin Casino, but faced verification issues and account closure without explanation. Browse all bonuses offered aby HellSpin Casino, including their no deposit premia offers and first deposit welcome bonuses. In our review of HellSpin Casino, we thoroughly read and reviewed the Terms and Conditions of HellSpin Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be unfair. Unfair or predatory rules could potentially be leveraged owo deny the players their rightful winnings. Its customer support is professional, and the assortment of payment methods covers all needs and preferences.

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And with their commitment to responsible gaming, you can be sure that your gaming experience is not only fun but also safe. Players can send an email jest to the support team and expect a response within a few hours. At HellSpin Casino, we strive to process verification documents as quickly as possible, typically within dwudziestu czterech hours of submission. During peak periods or if additional verification is required, this process might take up jest to 48 hours. You can check the status of your verification by visiting the “Verification” section in your account dashboard.

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